Hosting | Grass Roots Hosting

Before you actually buying web hosting plan you’ll have question, is this web hosting I want to host my website? If you look around hosting company web site there are always not enough information. So asking them is better than going with hesitation. This example I made to ask hosting company support center by e-mail.

Dear {hosting company name},

I am interesting with web hosting solution offered in your web site. I have a site that need hosting, my site is forum web site based on PHP, One MySQL Database, and a lot of images. I found one of your hosting plan which is {name of hosting plan}
suit my needs. I just need to ask some question to make me sure choosing your hosting plan.

What payment options are available? What is the options for payment period?

Is there a trial period or money-back guarantee?

Is that price included setup fee?

Is there discount price for that plan?

What is the options to upgrade?

What is server specs for that plan?

Will I have my own IP address or is it shared?

What type of support do you offer? Email? Phone? Public? Hours? Limit? Average Response Time?

Will I have shell account?

What are control panel features to manage my web site?

How long will it take, from the time I submit my order, for me to have access to the site and begin developing?

etc.

Please feel free to explain anything you think I might have missed. Let me know of any reason you would be suitable or unsuited for my site.

There are a lot of Web Hosting Company. First you should choose Good and Reputable company, then you should Filter that to the Best. Here is the criteria to pick the best Web Hosting Company.

Back End/Network Operations Centers
This is where your accounts are actually housed. Sometimes a hosting provider will lease a part of a larger network and sometimes a hosting provider will develop their own. It is important to find out what kinds and how many fiber optic connections the NOC has. Make sure there is plenty of redundancy built in. Make sure the NOC is managed 24/7, even on holidays. Make sure there are fire suppression systems in place. Last but not least, ask about security. Make sure there are plenty of security measure in place.

Customer Service
Are they friendly? Do they answer their telephones? Are you put on hold and if so, for how long? If you have to leave a message, do they respond quickly? Does the rep on the other end know what they are talking about? Look at their network page and see if they have reports of down time or issue statements about problems.

Technical Support
How long does it take to get questions answered and tasks performed. Send a test support message and gauge the response times. See if they offer 800 toll free support.

Ticketing Systems
Do they have a ticketing system that tracks performance times. This is key. If a hosting company has this, they are serious about improving internally.

Domain Names
Do they offer domain name sales? This can help to consolidate your vendor costs. See about getting a discount on domains if you are buying in bulk on a monthly basis.

Branding You
Does the hosting provider offer branded support? As you grow, you will need to expand and see if the hosting provider will set you up with your own technician in your company name. Do they offer branded control panels and name servers? You need these tools to grow. Find out how easy it is to set these features up for your own account.

Scalable Discounts
If you are growing at a rapid rate, ask for better pricing and discounts. It is ok to ask. It’s even better when you get it and will
reduce your overhead.

Financial Overview
Is that particular company in the red of black? Do they have a good cash flow? How fast is the host growing and can they handle the growth? What are they doing to grow and maintain the customer service level you expect. Are they near a buy out or planning

Web Hosting Beginner Guide

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Ask Web Hosting Company Before You Buy

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